Reference

Terms That Keep Your Account Running Smoothly

These terms set out what you agree to when you open and use your hibaje account — from how deposits clear through bKash, Nagad, or Rocket, to what happens if something goes wrong.

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hibaje Terms That Keep Your Account Running Smoothly
YOUR ACCOUNT PROTECTIONS

How We Handle Your Data and Account Security

Your account data is stored securely and used only for operating your account — verifying transactions, processing bKash or Nagad deposits, and managing your wallet history. We don't sell your personal information. Account security uses standard encryption on all connections, and your wallet PIN is never stored on our side. You can request a copy of your data or ask us to close your account by contacting support through the chat or email channel in your dashboard.

Data Use

We collect only what's needed to run your account — name, contact details, and transaction records for bKash, Nagad, and Rocket transfers.

Account Security

All sessions are encrypted. Two-step login via OTP is available and recommended — set it up under account security settings.

Data Retention

Transaction records are kept for the period required by applicable financial regulations. You can request a summary any time via support.

Change Requests

To update personal details or request account closure, contact us through live chat or email — we process these within the timeline stated in your account settings.

CONTACT CHANNELS

Reach Us About Your Terms Query

If something in these terms isn't clear, or you need to dispute a transaction or account decision, our support team handles it directly. For wallet-related questions — bKash, Nagad, Rocket — have your transaction reference ready so we can trace it faster.

Live Chat Start a chat from inside your account dashboard — the fastest path for account and wallet questions.
Email Support Send detailed queries or account documents to our support address listed in your account settings.
Account Help Centre Browse common terms questions in the help section — covers deposits, withdrawals, and account closure steps.

Questions We Get About These Terms

These are the questions that come up most often. If yours isn't here, reach out through live chat.

You must meet the minimum age requirement in your jurisdiction and be in a region where access is permitted under local law. We don't confirm eligibility for every location — that check is yours to make.

We can update the terms when the service changes. For significant updates, we notify you through your registered account before the change takes effect. Continuing to use your account after that counts as acceptance.

Contact support with your transaction reference number. We'll trace the transfer through the payment provider's records and respond through your account. Keep your bKash or Nagad transfer confirmation handy.

One account per person. Duplicate accounts are not allowed. If we detect more than one account linked to the same identity or wallet, both may be suspended pending a review.

Send the request through live chat or the support email listed in your dashboard. Data requests and closures are handled within the timeframe stated in your account settings — usually a few business days.

Yes. All Rocket transactions made through your hibaje account fall under these terms and also under Rocket's own transfer conditions. Both sets of rules apply at the same time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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